Customer Service
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Duration 14 hours
Dates Wednesday 25/11/2020 (12:00 – 19:45) and Wednesday 2/12/2020 (12:00 – 19:45)
Instruction Language Greek
Aims At the end of the program the participants will be able to:
✓ Understand the importance of customer service for better operation and continued success of the company. ✓ Develop a positive approach and behavior towards customers and partners. ✓ To contribute to the creation of a customer-centric organization with the maximum possible service. ✓ Understand why some customers are difficult, and be prepared for an immediate and satisfactory answer to any customer questions. ✓ Be able to understand what service is and why it is offered. ✓ Understand that quality of service should be the main concern of every employee. ✓ Understand exactly what customers want, what the benefits of quality service are and how customers see and judge us. ✓ To know the stages of service, the art and communication of the negotiations as well as the basic rules.
Participants Profiles The program is aimed at employees who have the duty to serve customers (sales).
• Managers • Sales department officers • Customer service department officers • Public relations department officers
Strongpoints ✓ The lecturer is one of the most successful professionals in the field of Public Relations. ✓ Modern classroom and cafeteria ✓ Many years of experience in the field of education and professional seminars ✓ High score from Participants (4.65 / 5) ✓ Granted by the Human Resources Authority ✓ Provision of a corresponding certificate ✓ Meeting with relevant professionals in the field ✓ Free Benefits (Lunch, Wi-fi)
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Instructor Constantinos Christou (BSc in Business Administration, MBA in Marketing Management) Mr. Christou is the General Manager of the Adboard Media Group. A leading media company with a presence in strategic public spaces such as airports, Mall of Cyprus, Mall of Paphos, Nicosia Mall and GSP Stadium and in Pancyprian outdoor network with billboard Displays of all types in all cities and on the highway.
Fees Right to Participate €210 AnAD grant €168 Amount Payable €42
Process Please complete and send the following forms to the email or fax to 22368001 • Application of a Candidate for Participation in a Seminar • Form 6 (PE) • K.E. 2 Form of the AnAD (Cyprus Human Resources Development Authority) • American College will award a Certificate of Training to participants who successfully complete the program.
Deadline Friday 20/11/2020
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