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Complaint Handling

Duration

14 hours

 

 

Dates

Wednesday 4/11/2020 and 11/11/2020 (12:00 – 19:45)

 

 

Instruction Language

Greek

 

 

 

Aims

At the end of the program the participants will be able to:

✓  Understand how useful it is to know customers' complaints and how this will help their company's continued success. 

 

✓  To develop a positive approach and behavior towards customers and partners.

 

✓  Contribute to the creation of a customer-centric organization by minimizing complaints.

 

✓  Develop effective and workable ideas for dealing with customer complaints properly.

 

✓  Be able to follow the 10 rules on how to handle customer complaints.

 

✓  To be able to turn customer complaints into sales opportunities and business opportunities.

 

✓  To turn complaining customers into loyal customers.

 

 

 

Participants Profiles

 

The program is aimed at employees who have public relations duties

 

• Managers

• Sales department officers  

• Customers service department officers  

• Marketing department officers

 

 

 

Strongpoints

The lecturer is one of the most successful professionals in the field of Public Relations. 

Modern classroom and cafeteria

 Many years of experience in the field of education and professional seminars

High score from Participants (4.65 / 5)

Granted by the Human Resources Authority

Provision of a corresponding certificate

Meeting with relevant professionals in the field

Free Benefits (Lunch, Wi-fi)

 

 

 

 

 

Instructor

Constantinos Christou 

(BSc in Business Administration, MBA in Marketing Management)

 

Mr. Christou is the General Manager of the Adboard Media Group. A leading media company with a presence in strategic public spaces such as airports, Mall of Cyprus, Mall of Paphos, Nicosia Mall and GSP Stadium and in Pancyprian outdoor network with billboard Displays of all types in all cities and on the highway.

 

 

Fees

 

Right to Participate                          €210

AnAD grant                                     €168

Amount Payable                                €42 

 

 

Process

 

  Please complete and send the following forms to the email lakis.agathocleous@ac.ac.cy or fax to 22368001 by Friday 3/4/20.

• Application of a Candidate for Participation in a Seminar

 • Form 6 (PE)

 • K.E. 2 Form of the AnAD (Cyprus Human Resources Development Authority)

 • American College will award a Certificate of Training to participants who successfully complete the program.

 

 

Location

B511, Blue Building (5th floor)

Omirou Avenue 3, Nicosia, Cyprus

 

 

 

 

 



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Physical Address: 3 Omirou Avenue, 1097 Nicosia, Cyprus | Mailing Address: P.O. Box 22425, 1521 Nicosia, Cyprus  
Tel: +357 22368000  |  Fax: +357 22368001  |  Email: info@ac.ac.cy

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